ConnectER Telemedicine Followup

Patients seen in the GW ER that have a smartphone or computer with a webcam can followup with a telemedicine visit for certain conditions. Before they leave, you need to provide them with a ConnectER Telemedicine Consult Card (looks like a postcard).

The specifics are below... 

How does it work? 

1. Upon discharge from the hospital, you receive a ConnectER Telemedicine Consultation Card from the provider who treated you.
2. Contact the ConnectER Program staff via the phone number or email address on your consultation card to schedule your appointment.
3. Once your appointment is made, you will receive an email containing a web link to your secure video meeting. We encourage you to join the meeting at your convenience before your appointment to make sure you are comfortable with the process. If you are having trouble connecting to the video meeting, our WECC Operators are trained telemedicine professionals and are there to help you solve any problems.
4. Approximately 15 minutes prior to your appointment, using the same email that was sent to you when you originally scheduled your appointment, enter the secure video meeting again the same way you practiced. One of our WECC Operators will enter the meeting and get you “checked-in” to your appointment. If you are having trouble starting the video connection, they are available by telephone to walk you through the set-up process. Once it is time for your appointment, and the online video conference has been started, one of our Emergency Medicine providers will enter the online video conference to perform your appointment.

• Appointments are available Monday through Friday from 9 am – 5 pm, subject to provider scheduling. Other appointment times may be available depending on provider availability